Human impact and success stories 

In its 3rd phase of implementation the Horizontal Facility actions are contributing to tangible results for the people of Western Balkans and Türkiye. This session is dedicated to specific human impact narratives and success stories coming from different actions and having a direct impact and positively influencing change and improvement in the life of individuals, communities or society at large.  Our human impact and success stories bring our programme closer to the people by showcasing real voices, real struggles, and real triumphs. These stories aim to drive awareness, mobilise support, and influence good policies. 

Let’s turn our impact stories into inspiration!  

Back Police cadets from Bosnia and Herzegovina are redefining the badge

Sarajevo 2 September 2025
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Police cadets from Bosnia and Herzegovina are redefining the badge

In the training yards and classrooms of the Police Academy of the Federal Ministry of Interior in Bosnia and Herzegovina, a quiet revolution has been unfolding. Here, future officers are learning that the badge they will soon wear is more than a symbol of authority - it is a pledge to protect the dignity and rights of every person they encounter, no matter the circumstances.

That transformation began in November 2024, when the Federal Ministry of Interior introduced new human rights courses and placed new human rights modules developed by the Council of Europe at the heart of its police training curriculum. From that moment, cadets not only acquired new knowledge but also began to see their future role in a new light. Training sessions, which once focused purely on tactics and procedures, now explore questions such as: “How do I safeguard freedom of expression?” and “What does humane treatment in detention look like in practice?”

Federal Interior Minister Ramo Isak said that the Police Academy of the Federal Ministry of Interior (FMoI) has recently demonstrated results of which we can rightly be proud. The number of cadets attending the Academy has increased, and he particularly emphasised the qualitative step forward achieved by introducing modern, European-standard training curricula.

“This clearly shows that the Police Academy of the Federal Ministry of Interior not only follows trends in the field of police training but is actively applying them in the Federation of Bosnia and Herzegovina. We owe particular gratitude to our international partners, among whom the Council of Europe stands out in particular. In cooperation with the Ministry's Police Academy, the Council of Europe participated in developing a new training plan and programme, aligned with the needs of police agencies in the Federation of BiH as well as the contemporary security challenges. I am certain that this type of cooperation will bring even better results. We aim to build capacities through the Ministry's Police Academy that will guarantee safety and trust among our citizens,” Isak added.

Today, as the 46th generation of police officer cadets and the 29th generation of junior inspector cadets graduate, this shift is more than theory - it is part of their professional identity. They leave the Academy equipped not only with the skills to ensure public safety but also with the awareness and commitment to uphold the European Convention on Human Rights in every action they take.

One of the Academy’s lecturers who led the new module “Data Processing and Human Rights,” a police officer with the Federal Police Administration, Mustafa Andelija, holding the rank of independent inspector, said he was extremely honoured to have the opportunity to teach this module.

“The cadets demonstrated a high level of interest and commitment, which only shows how important this module is for their future work in the service of citizens. Introducing this module into the training curriculum represents a huge step forward for the Ministry's Police Academy towards contemporary standards in police training. With this, we clearly show that we follow European trends and that we are ready to build not only the professional capacities of our cadets but also their role as guardians of human rights and freedoms.

I owe my gratitude to Minister Isak, the Academy’s management, and to the Council of Europe, whose joint support was crucial in introducing this module. I would particularly like to thank also the cadets - their interest, commitment, and readiness to learn give an additional boost to all of us to continue improving the training quality at the Police Academy,” Andelija said.

Among the most impactful elements of their education are three new modules: the human rights of persons deprived of liberty in police detention; policing the rights to freedom of expression, assembly, and association in BiH; and police interviewing. Developed through a unique partnership between experienced local police trainers and internationally recognised Council of Europe human rights experts, these modules blend Bosnia and Herzegovina’s policing realities with European best practice.

The Police Academy’s Director Ervin Mušinović thanked Minister Isak for endorsing the Academy’s proposal to introduce the new training curriculum, adding: “We owe special thanks to the Council of Europe, which not only helped in developing the module itself but also directly participated in the development of the full training programme. I would particularly like to emphasise the permanent education of our officers, as some of them participate in training organised by the Council of Europe, thereby significantly contributing to the quality of training provided at the Academy.

The new training curriculum is fully aligned with contemporary security challenges and the needs of future police officers. Our aim is for cadets to acquire knowledge and skills that will enable them to perform their duties professionally and responsibly, in accordance with the highest human rights standards.”

For cadets, the lessons go far beyond manuals or lectures. They are learning that policing is not simply about enforcing laws but about ensuring that, even when liberty is restricted, human dignity remains intact. Academy cadet Dženana Lagumdžić emphasised that for her, the module “Data Processing and Human Rights Safeguards” was one of the most valuable experiences during her training.

“Through this programme, we learned for the first time systematically about the core principles of human rights, especially as they pertain to detention facilities. I consider this to be extremely important for future police officers. I have learned a lot that will help me in my police work, to do my job in a professional and responsible way while fully respecting human dignity. I would like to sincerely thank the Police Academy for its openness to new curricula and the Council of Europe for their support and cooperation. This module showed us that contemporary police training is not only based on discipline and law but also on humanity, which motivates me even more in my future work,” said Lagumdžić.

The Council of Europe’s contribution has brought a fresh, international perspective to the Academy, exposing cadets to best policing practices and universal standards that protect human rights both across Europe and worldwide. This exposure has helped them appreciate their role not just as law enforcers but as defenders of fundamental freedoms.

“As the cadets graduate, they step into a hugely important role: protectors of public safety. With the tailor-made practical training they have received, they are better equipped to tackle real-life work situations that often require swift decisions and reflexes,” said Head of the Council of Europe Office in Sarajevo, Bojana Urumova. “By putting human rights at the centre of police work, we hope to foster true partnerships and trust between law enforcement and the communities they serve, to the benefit of everyone,” she added.

The action “Further strengthening the treatment of detained and sentenced persons in line with European standards in Bosnia and Herzegovina“is implemented by the Division for Co-operation in police and deprivation of liberty of the Council of Europe, and is part of the joint European Union and Council of Europe programme “Horizontal Facility for the Western Balkans and Türkiye”.

Back A strong voice from Albania breaking disability barriers

Albania 25 August 2025
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A strong voice from Albania breaking disability barriers

Suela Lala, a prominent advocate for persons with disabilities in Albania, has spent over 15 years combating discrimination and promoting equality, focusing on accessibility, inclusion, and the protection of fundamental rights. She holds the position of the Executive Director of the “Së Bashku” Foundation. Under her leadership countless individuals and organisations were supported in reporting discrimination, navigating complaint mechanisms, and achieving tangible improvements in education, healthcare, employment, and public spaces. Through her work, she continues to raise awareness about systemic barriers faced by persons with disabilities in Albania and drive change, aiming to ensure that every person with disability can fully participate in Albanian society with dignity, equality, and access to effective remedies, in line with European standards and international obligations.

 

Could you tell us about the scope and work of the “Së Bashku” Foundation, and the efforts to fight discrimination, with a particular focus on accessibility?

"Persons with disabilities face discrimination across almost all aspects of life in Albania, including education, employment, healthcare, and social and cultural activities. Discrimination remains widespread, but the Foundation has successfully reported many cases, particularly those related to accessibility. Denial of accessibility in buildings, sidewalks, transport, and other public spaces constitutes direct discrimination, which can be challenged through the Commissioner for Protection from Discrimination or in court. While direct discrimination is easier to prove, indirect discrimination remains harder to address due to limited legal understanding and practice."

Why is it important for people to be able to submit discrimination complaints?

"We, most of the time, raise the complaints in the name of the organisation which has legitimate interests to do so, meaning that we represent not only the case in question, but the rights of persons with disabilities more generally. This approach allows us to follow cases through all procedural steps. However, persons with disabilities do report situations of discrimination to us and then we take it from there and raise a complaint. Of course, we ask for evidence, and after checking the evidence, we ask for an authorisation to raise the claim. But 99% of the time, the claim that persons with disabilities bring to us, is well-founded and therefore we do have high chances of getting a decision that recognizes discrimination.

I can share with you a recent case concerning a public building, where the disability assessment was carried out by the relevant commission in Shkoder, which meant that persons with disabilities visited that facility, on a frequent basis for assessing their status.. When the issue of accessibility for this facility was mentioned, the argument given was that the facility is temporary and is rented, therefore they cannot interfere. However, after raising the complaint, it became obvious that they are under an obligation in this particular case, to provide assessment in an accessible venue, and as a consequence they took all the necessary measures to rectify the situation."

 

What are the most frequent challenges people face when deciding whether to file a complaint?

"Fear of repercussions, especially when claims involve employers or closely connected institutions; this is a major barrier. Many people also fail to recognize that they are experiencing discrimination or are unaware that remedies exist through administrative proceedings or the courts. Regular training and outreach are essential to help persons with disabilities understand their rights and take action.

In this context, capacity building is also crucial. In September 2023, a training supported by the joint EU–Council of Europe action on “Advancing Protection from Discrimination in Albania” empowered 35 persons with disabilities to submit complaints. This highlighted the ongoing need to promote complaint mechanisms and help individuals recognise discrimination. As a direct impact, participants subsequently reported several concrete cases, which were successfully addressed through the Commissioner for Protection from Discrimination."


How do you assess the co-operation with the Commissioner for Protection from Discrimination?

"With over a decade of experience raising complaints, we find the CPD proactive and supportive. The procedure is straightforward, with the burden of proof on the respondent. Staff assist complainants without imposing unnecessary barriers while providing guidance and resources to help complainants understand their rights and navigate the process effectively. These joint efforts contribute in needed improvements to ensure physical accessibility of this community, particularly outside of Tirana but also to guarantee access to communication and information."

What advice would you offer to other organisations that want to help individuals report discrimination and seek redress?

"Don’t be afraid. The process is manageable, and concrete change is achievable. Build your pathway, and with experience, it becomes easier to address discrimination as it occurs.

In order to increase the understanding on the importance of the mechanism and its efficiency, we need to reach more persons with disabilities, particularly in more remote areas, where organisations and civil society may not be that present."

 

The inspiring work of Suela Lala and the “Së Bashku” Foundation shows how individual complaints can drive systemic change, boosting accessibility and equal opportunities for persons with disabilities. Supported by the joint EU–Council of Europe initiative, Advancing Protection from Discrimination in Albania, these efforts draw strength from the Council of Europe’s Disability Strategy 2017–2023 and the Strategy for the Rights of Persons with Disabilities 2021–2030.

By empowering individuals to recognise and challenge discrimination, and by fostering strong partnerships with key institutions such as the Commissioner for Protection from Discrimination and civil society organisations, this initiative is turning European standards into tangible improvements for the people in Albania.