Back When a school gives every voice a chance to be heard

Bosnia and Herzegovina 1 September 2026
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When a school gives every voice a chance to be heard

“Let’s give a child a chance.” For Mirza Forić, an IT teacher at the Mixed Secondary School in Čelić, this simple sentence became much more than a teaching approach.  Over the years, it has shaped the way he approaches teaching and sees his role in the classroom. “The moment it clicked for me that it was okay to be different, that I didn’t have to be like the other teachers, I started to see results,” Mirza recalls. 

In his classroom, alongside acquiring knowledge, students are encouraged to ask questions, express different opinions and actively participate in classes. Such approaches are part of broader efforts by schools across Bosnia and Herzegovina to further strengthen participation, cooperation and critical thinking in the classroom. 

At the other end of the classroom, student Amina Citrić recalls her first days at secondary school in Čelić. “I was quite reserved. Through all these activities, I  learned how to express my opinion and share it, because it can help start something new and contribute to positive change in our community. It is a great feeling when you realize you have contributed to something meaningful.” 

Her story is not only about self-confidence. It is about finding her own voice. It is about the moment when a student stops being a passive observer of the teaching process and becomes someone who believes their ideas can make a difference. 

lthough they speak from different perspectives, Mirza and his student are connected by the same experience – that of a school evolving together with the people who make it what it is. 

Stories like these can be found in many schools across Bosnia and Herzegovina. Such approaches are not new, but through the “Quality Education for All” project, they are further strengthened, enhanced and connected through joint learning, professional support and the exchange of good practices among schools. In this way, teachers and students have more opportunities to shape a school environment where dialogue, participation, cooperation and respect for different perspectives can further thrive. 

Today, six schools in Bosnia and Herzegovina serve as Resource Centres for Democratic School Culture. Through the project, they have received an additional framework, professional support and opportunities to exchange experiences and support other schools, enabling them to further develop and strengthen existing practices of participation, inclusion and democratic engagement in school life. In Orašje, Čelić, Brčko, Prijedor, Kiseljak and Zenica, teachers and students are contributing to this process through everyday activities in their schools. Sometimes, these changes begin with small but meaningful moments. 

In one classroom in Brčko, a group of the youngest students discussed the fairy tale The Emperor’s New Clothes. Through an adapted version of the well-known story, students had the opportunity not only to explore its literary content, but also to ask questions, consider different perspectives and express their own opinions. In other schools, students take part in initiatives in their local communities, critical thinking clubs and activities that bring together schools, parents and local communities. 

These are precisely the types of practices that the “Quality Education for All” project further supports and strengthens through training, mentoring and the exchange of experiences among schools. Through the implementation of the Reference Framework of Competences for Democratic Culture, schools gain additional tools and methodological support to develop activities that encourage student participation, cooperation and respect for different perspectives. 

Throughout the project, 33 primary and secondary schools from different parts of Bosnia and Herzegovina have participated in training and mentoring programmes, providing teachers and schools with additional tools, methodological support and opportunities to exchange experiences in the area of democratic school culture. More than 150 teachers have taken part in training and implemented more than 300 teaching practices that further encourage and strengthen critical thinking, participation and active citizenship, with the support of the Centre for Educational Initiatives “Step by Step” and proMENTE Social Research. 

Yet behind these numbers lie hundreds of individual stories like those of Mirza and Amina. Stories of new experiences in the classroom, greater student participation in school life, and schools that, through their everyday work, strive to further strengthen an environment for learning, cooperation, respect and active citizenship. 

Because sometimes, all it takes for a major change is one simple decision – to give a child a chance. 

This session of the website features inspiring narratives, human stories and success examples, that demonstrate positive change  and improvement in the lives of individuals, local communities, and society as a whole.

Back A strong voice from Albania breaking disability barriers

Albania 25 August 2025
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A strong voice from Albania breaking disability barriers

Suela Lala, a prominent advocate for persons with disabilities in Albania, has spent over 15 years combating discrimination and promoting equality, focusing on accessibility, inclusion, and the protection of fundamental rights. She holds the position of the Executive Director of the “Së Bashku” Foundation. Under her leadership countless individuals and organisations were supported in reporting discrimination, navigating complaint mechanisms, and achieving tangible improvements in education, healthcare, employment, and public spaces. Through her work, she continues to raise awareness about systemic barriers faced by persons with disabilities in Albania and drive change, aiming to ensure that every person with disability can fully participate in Albanian society with dignity, equality, and access to effective remedies, in line with European standards and international obligations.

 

Could you tell us about the scope and work of the “Së Bashku” Foundation, and the efforts to fight discrimination, with a particular focus on accessibility?

"Persons with disabilities face discrimination across almost all aspects of life in Albania, including education, employment, healthcare, and social and cultural activities. Discrimination remains widespread, but the Foundation has successfully reported many cases, particularly those related to accessibility. Denial of accessibility in buildings, sidewalks, transport, and other public spaces constitutes direct discrimination, which can be challenged through the Commissioner for Protection from Discrimination or in court. While direct discrimination is easier to prove, indirect discrimination remains harder to address due to limited legal understanding and practice."

Why is it important for people to be able to submit discrimination complaints?

"We, most of the time, raise the complaints in the name of the organisation which has legitimate interests to do so, meaning that we represent not only the case in question, but the rights of persons with disabilities more generally. This approach allows us to follow cases through all procedural steps. However, persons with disabilities do report situations of discrimination to us and then we take it from there and raise a complaint. Of course, we ask for evidence, and after checking the evidence, we ask for an authorisation to raise the claim. But 99% of the time, the claim that persons with disabilities bring to us, is well-founded and therefore we do have high chances of getting a decision that recognizes discrimination.

I can share with you a recent case concerning a public building, where the disability assessment was carried out by the relevant commission in Shkoder, which meant that persons with disabilities visited that facility, on a frequent basis for assessing their status.. When the issue of accessibility for this facility was mentioned, the argument given was that the facility is temporary and is rented, therefore they cannot interfere. However, after raising the complaint, it became obvious that they are under an obligation in this particular case, to provide assessment in an accessible venue, and as a consequence they took all the necessary measures to rectify the situation."

 

What are the most frequent challenges people face when deciding whether to file a complaint?

"Fear of repercussions, especially when claims involve employers or closely connected institutions; this is a major barrier. Many people also fail to recognize that they are experiencing discrimination or are unaware that remedies exist through administrative proceedings or the courts. Regular training and outreach are essential to help persons with disabilities understand their rights and take action.

In this context, capacity building is also crucial. In September 2023, a training supported by the joint EU–Council of Europe action on “Advancing Protection from Discrimination in Albania” empowered 35 persons with disabilities to submit complaints. This highlighted the ongoing need to promote complaint mechanisms and help individuals recognise discrimination. As a direct impact, participants subsequently reported several concrete cases, which were successfully addressed through the Commissioner for Protection from Discrimination."


How do you assess the co-operation with the Commissioner for Protection from Discrimination?

"With over a decade of experience raising complaints, we find the CPD proactive and supportive. The procedure is straightforward, with the burden of proof on the respondent. Staff assist complainants without imposing unnecessary barriers while providing guidance and resources to help complainants understand their rights and navigate the process effectively. These joint efforts contribute in needed improvements to ensure physical accessibility of this community, particularly outside of Tirana but also to guarantee access to communication and information."

What advice would you offer to other organisations that want to help individuals report discrimination and seek redress?

"Don’t be afraid. The process is manageable, and concrete change is achievable. Build your pathway, and with experience, it becomes easier to address discrimination as it occurs.

In order to increase the understanding on the importance of the mechanism and its efficiency, we need to reach more persons with disabilities, particularly in more remote areas, where organisations and civil society may not be that present."

 

The inspiring work of Suela Lala and the “Së Bashku” Foundation shows how individual complaints can drive systemic change, boosting accessibility and equal opportunities for persons with disabilities. Supported by the joint EU–Council of Europe initiative, Advancing Protection from Discrimination in Albania, these efforts draw strength from the Council of Europe’s Disability Strategy 2017–2023 and the Strategy for the Rights of Persons with Disabilities 2021–2030.

By empowering individuals to recognise and challenge discrimination, and by fostering strong partnerships with key institutions such as the Commissioner for Protection from Discrimination and civil society organisations, this initiative is turning European standards into tangible improvements for the people in Albania.

 

 

 

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