Depending on the needs and priorities of the beneficiaries concerned, work in this area concentrates on support to ombudspersons’ institutions, inclusive education (addressing racism, bullying, segregation and extremism in the education system), addressing trafficking in human beings (with a focus on assistance to victims of trafficking), countering discrimination against national minorities and/or when based on sexual orientation or gender identity.

Back New e-learning tool to strengthen police response to racism and discrimination in the Western Balkans and Eastern Partnerships regions

Online 22 April 2026
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New e-learning tool to strengthen police response to racism and discrimination in the Western Balkans and Eastern Partnerships regions

A new E-learning Course on Equality and Non-discrimination in Policing, has been launched, bringing together representatives of law enforcement agencies, equality bodies and civil society organisations from the Western Balkans and Eastern Partnership regions. The course is based on the European Commission against Racism and Intolerance (ECRI) General Policy Recommendation No. 11 and the Council of Europe Manual for police education on equality & non-discrimination. The course turns European standards into practical guidance on how police officers work in everyday situations, helping them better respond to racism and discrimination, work more closely with local communities, and improve support for victims, including situations where different forms of discrimination overlap.  This e-learning tool provides a practical framework to improve the prevention and investigation of hate crimes, enhance institutional accountability, deepen collaboration between police, equality bodies and civil society organisations, and strengthen public trust. In practice, it helps improve how police respond to discrimination and hate-related incidents and victim protection across local communities.

The online event emphasised the growing role of the e-learning tools in delivering human rights-based police training across the Council of Europe member states. Participants discussed the importance of the sustained use of the Council of Europe e-learning resources to strengthen human rights-based approaches and professional standards.

The initiative is part of the regional efforts to strengthen police capacity to effectively prevent, identify and respond to discrimination and hatred. The tool is being translated and adapted to local context and languages and will soon be available in nine languages across the Western Balkans and Eastern Partnership regions, ensuring wide accessibility and regional impact.

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This event is organised within the action “Promoting equality and combating racism and intolerance in the Western Balkans” and the project “Promoting equality and non-discrimination: towards more resilient and inclusive societies”, which are respectively parts of the European Union/Council of Europe joint programmes “Horizontal Facility for the Western Balkans and Türkiye” and “Partnership for Good Governance”.

actions under theme iii: combating discrimination
  • Promotion of diversity and equality in Albania    
  • Promotion of diversity and equality in Bosnia and Herzegovina 
  • Preventing and combating trafficking in human beings in Bosnia and Herzegovina 
  • Quality education for all in Bosnia and Herzegovina
  • Promotion of diversity and equality in Kosovo* 
  • Promotion of diversity and equality in Montenegro 
  • Quality education for all in Montenegro 
  • Promotion of diversity and equality in Serbia 
  • Preventing and combating trafficking in human beings in Serbia  
  • Quality education for all in Serbia 
  • Promotion of diversity and equality in North Macedonia 
  • Preventing and combatting human trafficking in North Macedonia 
  • Strengthening the human rights protection of migrants and victims of human trafficking in Turkey 
  • Fostering a comprehensive institutional response to violence against women and domestic violence in Turkey (the action ended in June 2021)
  • Promotion of diversity and equality in the Western Balkans 
  • Fostering women’s access to justice in Turkey 

*This designation is without prejudice to positions on status, and is in line with UNSCR 1244 and the ICJ Opinion on the Kosovo Declaration of Independence.