We are presenting the most important publications produced under the framework of the Horizontal Facility III programme with an aim to enhance knowledge and improve policy and practice in respective Beneficiaries in the Western Balkans and in Türkiye. 

The "Report on the Needs of Media Service Users In Serbia" provides a comprehensive insight into the habits, needs and expectations of media service users in the Republic of Serbia based on a combination of quantitative and qualitative methods. The study was carried out in cooperation with the Regulatory Authority for Electronic Media, in line with its statutory mandate to monitor and protect the interests of media service users, as well as with European standards in the field of freedom of expression and media pluralism.|
It is available in English and Serbian.

The latest edition of the study “Beyond Definitions: A Call for Action Against Hate Speech in Albania” reveals significant patterns of hate speech in the country, showing both progress in awareness and gaps in action. According to the findings, 97% of respondents are now familiar with the concept of hate speech, a slight increase from 94% in 2021. This indicates growing awareness across different communities. However, the study also highlights a crucial misconception: many people still equate hate speech with simply “offensive words” and fail to grasp its broader social and legal implications.
It is available in English and Albanian.