In the framework of the South Programme III, the European Commission for the Efficiency of Justice (CEPEJ) organised a workshop for judges and staff of the Egyptian Council of State on conducting satisfaction surveys aimed at court users in Cairo (Egypt) on 18 February 2020.
The workshop was opened by the President of the Egyptian Council of State, Judge Mohamed Hossan Eldee, in the presence of representatives of the Delegation of the European Union in Cairo. Eminent international experts of the CEPEJ, as well as the President of the Working Group on Quality of Justice participated in this workshop.
The objective of the workshop was to introduce participants from the Council of State to the objectives and prerequisites of the dialogue with court users, primarily through conducting satisfaction surveys. CEPEJ pays particular attention to taking into account users’ expectations on the functioning of the courts and to conducting satisfaction surveys as a means to identify these expectations and to increase the quality of justice and courts. In this regard, CEPEJ developed the “Handbook for conducting satisfaction surveys aimed at Court users in Council of Europe member States”. The workshop allowed for an exchange on good practices and lessons learned from implementation of court users’ satisfaction surveys, as well as concrete and practical discussions on the organisation and conduct of satisfaction surveys.
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Photo gallery of the event
The South Programme III is a joint programme of the Council of Europe and the European Union, financed by the European Union and the Council of Europe and implemented by the Council of Europe.