, thanking the European Union and the Council of Europe for supporting the web-based platform stressed that: “The satisfaction surveys will enable the identification of the weaknesses of the functioning of the courts, giving more opportunities to the High Judicial Council to highlight the problems and identify appropriate measures”.
focused in her address on the importance of a user centred justice approach emphasized that “The feedback of court users on the efficiency and quality of justice is important not only to measure its impact, but also to increase public confidence in the justice system”.
emphasised in her remarks the role of the court user satisfaction surveys to support the institutions of the justice system to further improve strategic communication on key policies.
reiterated the importance of the users to actively participate in the surveys emphasising that “The feedback from the court users’ personal experience will help the Court of First Instance of Vlora to improve the services provided”.
was , to be further integrated in the remaining courts in Albania. It is accessible through respective websites of High Judicial Council and District Courts of Vlora and Tirana.
In addition, it will allow the High Judicial Council to further improve strategies and plans contributing to the common goal – a more efficient justice system and improved judicial service for the Albanian citizens.
part of the joint European Union and Council of Europe joint programme ‘Horizontal Facility for the Western Balkans and Türkiye’ – Phase III.
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