@Régis Suhner/CoE

Overview

In today's digital age, tackling online abuse has emerged as a critical issue, that requires implementation of effective legislation. Testimonies from all sport actors, in particular players and referees, provide valuable insights into the nature of this phenomenon and its profound impact on both their personal and professional lives, as well as those of their families. It is therefore crucial to raise awareness of the detrimental effects of online abuse on the mental well-being and performance of victims. In response to this growing concern, many companies have developed software to monitor, moderate, and combat online abuse, and to protect social channels from hate speech, harassment, and other unlawful content.

Their cutting-edge solutions play a vital role in safeguarding the online experience of sportspeople, fostering a safer and more inclusive digital environment for all users.

In this page you will find examples of the experiences of some relevant companies, alongside a compilation of best practices to combat online abuse

Private sector practices

Back Trollrensics “Uncovering disinformation campaigns on social media” (slogan)

 

Company’s work/activities related to sport: Note that “most of (their) projects are confidential and (they) are unable to disclose them”.

Trollrensics have not yet worked (at least publicly) on the protection of sportspeople from online abuse analysis.


Approach/ Type of technology used for online abuse analysis: 

Developing software for tracking disinformation and hybrid warfare campaigns on social media platforms such as X (Twitter), TikTok, Youtube and so on;

Training people in doing online research using OSINT-tools;

Executing tailor-made investigations into hybrid warfare campaigns, troll farms and disinformation on social media;

Enabling our clients to perform research using our software.

Trollrensics provides 3 main categories of services: Software, Research, and Training.

  • Creation of software for collecting/scraping data on various social media networks;
  • Execute research projects, team up or give the opportunity to their clients to conduct research through their software;

Provide tailored made training programs to become an expert in OSINT research.

Achievements and outcomes: Research on the activity of the IRA troll army after the attacks on Zaventem airport in Brussels (2016) for Belgian political magazine Knack. Reveal of the use of a large troll network by a famous Dutch singer called Dotan to spread fake stories.

Best practices

Online hate speech

The Federal Government’s national strategy against antisemitism and for jewish life

The National Strategy can be applied at every level of the political sphere and in wider society, including in sport, in the fight against antisemitism.

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Parole non ostili (Non-hostile words)

The logic of ‘non-hostile words’ lies in the need to empower and educate Internet users to choose non-hostile forms of communication, encouraging the adherence to the values expressed in the ‘Manifesto of non-hostile communication’.

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Online hate crime investigation

A network of reporting mechanisms, with a central repository collated into the UKFPU. Reporting agencies include, players, football clubs, charity (Kick it Out) Football Association, Premiere League and EFL.

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Network enforcement act (Netzwerkdurchsetzungsgesetz, NetzDG)

The Network Enforcement Act introduced statutory compliance rules for social networks.

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Efficient reporting system for online hate speech in French professional football

In partnership with the social networking platforms Facebook and Twitter, the French Professional Football League (LFP) worked to create working groups and dedicated tools to strengthen and improve the fight against online hate in French football.

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