@Régis Suhner/CoE

Overview

In today's digital age, tackling online abuse has emerged as a critical issue, that requires implementation of effective legislation. Testimonies from all sport actors, in particular players and referees, provide valuable insights into the nature of this phenomenon and its profound impact on both their personal and professional lives, as well as those of their families. It is therefore crucial to raise awareness of the detrimental effects of online abuse on the mental well-being and performance of victims. In response to this growing concern, many companies have developed software to monitor, moderate, and combat online abuse, and to protect social channels from hate speech, harassment, and other unlawful content.

Their cutting-edge solutions play a vital role in safeguarding the online experience of sportspeople, fostering a safer and more inclusive digital environment for all users.

In this page you will find examples of the experiences of some relevant companies, alongside a compilation of best practices to combat online abuse

Private sector practices

Companies combating online abuse

Trustlab

Detect: collect harmful content and misinformation across any online platform; Analyse: classify and assess online data against a wide selection of key threat vectors; Investigate: uncover trends, online narratives, and the discoverability of harmful content.

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Trollrensics “Uncovering disinformation campaigns on social media” (slogan)

Developing software for tracking disinformation and hybrid warfare campaigns on social media platforms such as X (Twitter), TikTok, Youtube and so on

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Signify Group

Ethical data science company. Threat Matrix service delivers AI-powered real-time monitoring (at scale), identification and investigation of online abuse and threats targeting sporting participants.

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Bodyguard.ai

Content Moderation & Audience Analysis, toxic content moderation & user-generated content analysis and use of Artificial Intelligence / Natural Language Processing (NLP) technology

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Arwen.ai

Arwen's sophisticated AI-driven platform automatically detects and removes toxicity and abuse on social media channels in 30 languages, including emojis, misspellings, and spam.

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Best practices

Online hate speech

The Federal Government’s national strategy against antisemitism and for jewish life

The National Strategy can be applied at every level of the political sphere and in wider society, including in sport, in the fight against antisemitism.

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Parole non ostili (Non-hostile words)

The logic of ‘non-hostile words’ lies in the need to empower and educate Internet users to choose non-hostile forms of communication, encouraging the adherence to the values expressed in the ‘Manifesto of non-hostile communication’.

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Online hate crime investigation

A network of reporting mechanisms, with a central repository collated into the UKFPU. Reporting agencies include, players, football clubs, charity (Kick it Out) Football Association, Premiere League and EFL.

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Network enforcement act (Netzwerkdurchsetzungsgesetz, NetzDG)

The Network Enforcement Act introduced statutory compliance rules for social networks.

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Efficient reporting system for online hate speech in French professional football

In partnership with the social networking platforms Facebook and Twitter, the French Professional Football League (LFP) worked to create working groups and dedicated tools to strengthen and improve the fight against online hate in French football.

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