Joint Programme

Horizontal Facility

On 28 November, the European Commission for the Efficiency of Justice (CEPEJ) organised a one-day workshop bringing together representatives of its eight pilot courts to discuss the implementation, analysis, and long-term sustainability of internal satisfaction surveys in Bosnia and Herzegovina.

These internal satisfaction surveys covered the court staff (judges, administrative and non-judge staff) and were conducted in the five initial pilot courts.

The establishment of court teams, selection of survey questions, tools used, overall methodology were discussed, and the aggregated findings and trends emerging from the internal satisfaction surveys were presented. Participants reflected on how such data can guide improvements in court management and staff engagement, followed by a case study exercise exploring practical ways to interpret survey outcomes and translate them into concrete management actions.

Finally, the sustainability and credibility of internal surveys were discussed, covering topics such as establishing an appropriate survey cycle, selecting suitable digital tools, maintaining confidentiality and staff trust, and integrating survey results into annual reporting and managerial dialogue.

This activity was organised by the BiHSEJ action “Strengthening the Efficiency and Quality of Justice in Bosnia and Herzegovina (BiHSEJ)” in the framework of the European Union/Council of Europe joint programme Horizontal Facility for the Western Balkans and Türkiye (Horizontal Facility III), co-funded by the European Union and the Council of Europe and implemented by the Council of Europe.