7th UniDem Med Seminar: improving the relations between the administration and the citizens

Rabat 23-26 April 2018
  • Diminuer la taille du texte
  • Augmenter la taille du texte
  • Imprimer la page
  • Imprimer en PDF
7th UniDem Med Seminar: improving the relations between the administration and the citizens

The Venice Commission organised the 7th UniDem Med Regional Seminar on 23-26 April 2018 in Rabat, in cooperation with the Ministry of the Reform of the Administration and the Civil Service of the Kingdom of Morocco.
The seminar brought together senior public officials and experts from Europe and the Southern Mediterranean - Algeria, Jordan, Lebanon, Mauritania, Morocco, Palestine* and Tunisia – to debate about existing international and national standards, mechanisms and good practices increasing user satisfaction. Participants discussed critical issues such as procedure simplifications, change management, e-governance and digital transformation, access to data and various complaints management systems.

The main objective of the UniDem Med Campus (University for Democracy) is to contribute through peer-to-peer exchanges to the modernisation of the administration in the Southern Mediterranean by enforcing the law and consolidating institutions. The project strengthens the legal capacities of senior civil servants in areas related to good governance, the rule of law and human rights. It also contributes to the strengthening of the links between the public administrations from the region.


* This designation shall not be construed as recognition of a State of Palestine and is without prejudice to the individual positions of Council of Europe and European Union member States on this issue.


The South Programme III is a joint programme of the Council of Europe and the European Union, financed by the European Union and the Council of Europe and implemented by the Council of Europe.

social media social media