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Results of the court users’ satisfaction surveys conducted in three courts in Kosovo*

Kosovo 22 May 2018
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Results of the court users’ satisfaction surveys conducted in three courts in Kosovo*

On 15-16 May, a European Commission for the Efficiency of Justice (CEPEJ) international expert presented his analysis of the results of the individual court users’ satisfaction surveys that were carried out with the Basic Courts of Gjakova, Pristina and Prizren, in accordance with the CEPEJ Handbook for conducting satisfaction surveys.

A common workshop was organised to review this self-evaluation process for the courts, which aims to help them identify challenges to the quality of their services and seek concrete solutions. Satisfaction surveys are an important management tool for courts which should be repeated regularly to also help with the monitoring of their improvements.

The expert also met individually with the Court Presidents to discuss recommendations made concerning their courts in view of launching court coaching projects to implement them. Beneficiaries welcomed this process and agreed to work on the development of measures to address priority areas for improvement with the European Union/Council of Europe action to strengthen the quality and efficiency of justice.